1. Overview
At rackinstallcrew, all services offered through www.rackinstallcrew.com are specialized, bespoke drying rack installation and assembly consultations tailored to individual residential layouts across EuropeBecause initial booking fees fund immediate resource reservation, intake form processing, and technical evaluation of client-submitted space parameters, this Deposit & Cancellation Policy outlines the conditions regarding booking deposits, project adjustments, and cancellation procedures.
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2. Deposit Allocation & Booking Confirmation
Prices listed on the platform represent initial project booking deposits required to initiate service scheduling and custom technical assessment.
Immediate Allocation: Upon payment confirmation of the booking deposit, time slots are reserved, and intake assessment commences.
Intake Submission: Clients must complete the online intake forms providing space measurements, wall substrate details, and mounting preferences to enable technical preparation.
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3. Cancellation & Deposit Refund Terms
Cancellation Before Intake Review: If a cancellation request is submitted via email before technical intake review has commenced and within 24 hours of placing the deposit, a full refund of the initial deposit will be processed.
Cancellation After Technical Scoping Has Started: If a cancellation is requested after intake form submission and site feasibility assessment has begun, a partial administrative fee may be retained from the deposit to cover preliminary technical evaluation and scheduling costs.
Unfeasible Service Parameters: If the initial intake form review or site assessment reveals that installation cannot be executed safely due to structural limitations (e.g., inadequate wall support or hazardous layout), the booking will be canceled and the initial deposit will be fully refunded.
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4. Rescheduling & Scope Modifications
Date Adjustments: Clients may request to reschedule a booked installation appointment by providing written notice via email at least 48 hours prior to the scheduled service window without incurring additional deposit penalties.
Inaccurate Site Data: If an installation appointment cannot proceed due to substantially inaccurate dimensional data or structural mismatches provided in the intake forms, service may be paused until updated parameters are resolved.
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5. Refund Processing Procedures
Approved deposit refunds are processed back to the original method of payment utilized during initial booking. Processing times typically take 5 to 10 business days depending on standard financial institutional timelines.
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6. Customer Support Inquiries
For any questions regarding cancellation requests, booking modifications, or deposit balance updates, contact the customer support team directly via email:
Email: info@rackinstallcrew.com